Shop the look
 
If you change your mind within 30 days, you can obtain a refund to the original payment method if you have your original receipt or proof of purchase. Items returned must be in their original sale condition. 


Unfortunately, we do not accept returns or exchanges on 

  • Earrings Icon
    EARRINGS
  • Piercing Icon
    PIERCING JEWELLERY
  • Face Mask Icon
    FACE MASKS
  • Hair Accessories Icon
    HAIR ACCESSORIES

We also cannot refund or exchange gift cards.

 

CONDITIONS OF RETURN:

  • Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
  • Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for change of mind reasons.
  • Shipping costs from online purchases and click and collect are non-refundable.
  • You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

If you believe an item you have purchased is faulty please Contact Us or visit your local store.

 YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Lovisa if the item is:

  • (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or 
  • (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or 
  • (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Lovisa with proof of purchase, such as your original Lovisa receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a Lovisa gift card of equivalent value to the item, Lovisa is happy to exchange or give you a gift card.

Lovisa is unable to process refunds via online methods for purchases made in-store. To receive a refund for any in-store purchase you are required to return to store to receive the refund. 

Added to Bag

Burgunday Frangipani Hair Claw Clip
Burgunday Frangipani Hair Claw Clip
7,00
Yellow Ombre Hibiscus Hair Claw Clip
Yellow Ombre Hibiscus Hair Claw Clip
8,00
Medium Gold Crown
Medium Gold Crown
7,00
90s White Daisy Flower Claw
90s White Daisy Flower Claw
2,00
Gold Flower Detail Hair Ties 2-Pack
Gold Flower Detail Hair Ties 2-Pack
8,00
Gold Chunky Curved Hair Ties 2-Pack
Gold Chunky Curved Hair Ties 2-Pack
8,00
Gold Molten Curved Ponytail Hair Hook
Gold Molten Curved Ponytail Hair Hook
6,00
Silver Molten Curved Ponytail Hair Hook
Silver Molten Curved Ponytail Hair Hook
6,00
Neutral Toned Fabric Stretch Headbands 2-Pack
Neutral Toned Fabric Stretch Headbands 2-Pack
2,00
White Fabric Diamante Scatter Bow Clip
White Fabric Diamante Scatter Bow Clip
3,00
Black & White Fabric Classic Bow Hair Clips 2-Pack
Black & White Fabric Classic Bow Hair Clips 2-Pack
3,00
Silver Diamante Baguette & Round Hair Slides 5-Pack
Silver Diamante Baguette & Round Hair Slides 5-Pack
3,00
Gold Metal Rectangle Claw Clip
Gold Metal Rectangle Claw Clip
8,00
White Frangipani Flower Hair Claw Clip
White Frangipani Flower Hair Claw Clip
7,00
Leopard Animal Print Fabric Scarf
Leopard Animal Print Fabric Scarf
16,00
Silver Blue Butterfly Acrylic Claw Clip
Silver Blue Butterfly Acrylic Claw Clip
9,00
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Shipping policy

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switzerland Switzerland

  • Standard Delivery (3-6 business days): FREE for orders over €40,00 or €5,00 for orders under €40,00.

  • Express Delivery (1-2 business days): €11,00 for all orders.

  • Pick Up In Store* (5-10 business days): FREE for all orders.



    *Please note: Pick-up in-store is currently only available in Austria, Belgium, France, Germany, Hungary, Italy, Ireland, Luxembourg, Netherlands, Poland & Spain. Orders are dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via email when your order is ready for collection.

     

 

  • Standard Delivery (4-7 business days): FREE for orders over CHF65,00 or CHF15,00 for orders under CHF65,00.

 

 


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